Milestone helps BrandBoss HQ reclaim valuable time for business growth.

“We knew that as we grew, we’d eventually need fractional CFO support and HR services, and Milestone offered both. We saw them as a partner who could support us not just in the short term,
but as we scale long-term as well.” Rachelle Harper, BrandBoss HQ – Co-Founder & President

Situation

As Brand Boss HQ experienced rapid growth, its small team struggled to keep up with the demands of running the business. Co-founder Rachelle Harper was juggling leadership responsibilities alongside day-to-day operations, including accounting and HR—tasks that were time-consuming and unsustainable. The company also lacked scalable tools for forecasting and financial planning, relying on spreadsheets and basic accounting knowledge.

Solution

BBHQ partnered with Milestone to take over its accounting and HR functions. Milestone provided expert support, streamlined critical back-office processes, and introduced more robust financial systems. This allowed Harper and her team to shift their focus from operational tasks to high-impact strategic work.

Outcome

With Milestone managing the back-end operations, BBHQ immediately saw improvements in efficiency and time management. The leadership team was able to reclaim valuable hours and redirect their energy toward growing the business and refining internal processes. The partnership enabled BBHQ to scale with confidence and continue delivering exceptional results for its clients.

Established in 2022, Brand Boss HQ (BBHQ) provides courses and consulting services specializing in brand strategy, consumer insights, business development, CMO support, brand storytelling, and marketing education. Headquartered in Charlotte, North Carolina, the company is driven by its bold motto: “Don’t Just Win. Dominate.” BBHQ is committed to helping clients elevate their businesses with strategic clarity and focused execution.

As a small but growing team, BBHQ quickly realized the challenges of wearing too many hats. While their all-hands-on-deck approach worked in the early stages, it wasn’t sustainable for long-term growth. Co-founder Rachelle Harper recognized the importance of identifying their core strengths,addressing operational gaps, and streamlining processes to build a scalable foundation for the future.

“When we first started looking for a fractional service provider, we were a small company, and I was managing everything myself”, Harper says. “I was leading the business while also handling day-to-day operations, and it just wasn’t sustainable anymore. Beyond the daily responsibilities, I needed a better way to handle forecasting and financial projections. I had been using a spreadsheet that worked for years, but I realized it just wasn’t scalable. My spreadsheet and my college-level accounting knowledge weren’t enough to take the company where we wanted to go.”

Milestone stepped in to take over BBHQ’s accounting and HR operations, giving leaders like Harper the freedom to focus on scaling the business with confidence, knowing those critical functions were in expert hands. The impact was immediate, BBHQ streamlined key processes and reclaimed valuable time that had previously been consumed by administrative tasks, allowing the team to concentrate on strategic growth.

“The results we’ve seen from working with Milestone and improving our accounting function have been significant,” Harper reflected. “First and foremost, we’ve experienced major time savings. All of the small, detailed tasks came off my plate, which allowed me to focus more on the business, my team, and refining our internal processes.”
With Milestone as a trusted partner, BBHQ continues to grow its business, expand its services, and dedicate more time to delivering exceptional value to its clients. This partnership has allowed the BBHQ team to stay focused on what they do best, building bold brands and driving meaningful results for their clients.

Harper says, “I would highly recommend Milestone to any small business owner looking to grow. You simply can’t do it all alone, you need expert support to reach the next level.”

To learn more please contact:
Info@milestone.inc